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PROFESSIONAL EXPERIENCE

Poppa’s Pizzeria, Chagrin Falls, OH

Position                                                                                                                           Mar 2009 – Aug 2011

• Assisted with building and opening of the new location.
• Developed menu of food items.
• Developed training materials for food preparations and portion control.
• Coordinated and supervised employees and evaluated their performance.
• Managed inventory control.
• Developed staff schedule.

J.T.C. Management: Zeppe’s Franchise Co., Bedford, OH

Position                                                                                                                           Oct 2000 – Nov 2008

• Supervised the operation of franchise locations and built sales.
• Trained new franchise owners on franchise operation.
• Ensured high quality customer service and support.
• Managed staff scheduling and budget control.
• Developed training materials for new personnel.

Zeppe’s Pizzeria, Burton, OH                   

Owner/Operator                                                                                                            Aug 1992 – Oct 2000

• Managed daily operation of franchise pizzeria.
• Managed shift scheduling procedures to include work assignments, rotations, training.
• Managed quality and inventory control.
• Oversaw daily sales.
• Implemented appropriate promotions to increase sales rates.
• Trained staff members on product preparations.

Mama Lauro’s Pizzeria, Burton, OH 

Shift Leader                                                                                                                   Sept 1986 – Aug 1992

• Supervised the employees and conducted performance reviews.
• Managed production quality control in accordance with company’s  policies and procedures.
• Scheduled and conducted shift meetings.
• Managed shift scheduling procedures to include work assignments, rotations, training.

EDUCATION

Berkshire High School, Burton, OH

High School Diploma