Professional Highlights

Accomplished Professional with extensive experience and significant expertise in the field of aviation management providing professional training on different aspects of airport services, managing cargo/baggage operations and conducting internal audits.

AREAS OF EXPERTISE

  • Corporate Training
  • Station Safety Plans
  • Internal Audits
  • Customer Service
  • Ground Security Management
  • Aviation Security & Aircraft Safety
  • Airport Policies Development
  • Cargo & Baggage Operations
  • Ticketing
  • Group Crisis Intervention

PROFESSIONAL HIGHLIGHTS

  • Provided training for Airport Services Training Department on different aspects of airport services.
  • Developed and maintained Station Safety Plans, Airport Services Policy.
  • Developed web-based, computer-based and PowerPoint training modules for employees.
  • Coordinated Ground Security procedures.
  • Managed baggage, cargo, US mail operations.
  • Performed the duties of a Complaint Resolution Official.
  • Composed and distributed communication letters and bulletins.
  • Supervised the completion of mandatory training initiatives by employees.
  • Responded to changes in airline regulations.
  • Provided friendly customer services and support to passengers.
  • Conducted station observations, internal audits, and on-site training program.
  • Provided assistance and support to field services.
  • Scheduled and tracked new hiring and recurrent classes.
  • Maintained and tracked testing completed by employees and progress through spreadsheets.
  • Facilitated ExpressJet Corporate Orientation to new employees.
  • Completed IOSA audit for Airport Services Department.
  • Developed training program for internal and external employees.
  • Assisted with the appropriate procedures to obtain a Single Operating Certificate for merging companies.
  • Facilitated Airport Service Agent SHARES new class and PSS (native SHARES classes for Continental Airlines/United Airlines merger).

EMPLOYMENT HISTORY

ExpressJet Airlines, Inc., Houston, TX

Regional Training Manager                                                                                     

ExpressJet Airlines, Inc., Amarillo, TX

Cross Utilized Agent                                                                                                  

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EDUCATION

University of Phoenix, Phoenix, AZ

Axia Online   

Degree                                                                                                                                                 

Tabor College, Hillsboro, Kansas

Degree                                                                                                                                                 

CERTIFICATIONS

Critical Incident Stress Management

Advanced Group Crisis Intervention                                                                                          

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Critical Incident Stress Management

Group Crisis Intervention                                                                                                             

SKILLS

 

  • Proficiency in Microsoft Office Suite
  • Leadership
  • Teamwork
  • Excellent Communication Skills
  • Flexibility
  • Analytical Thinking
  • Problem Solving
  • Organizational Skills

REFERENCES

Available upon request.

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