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Accomplished Professional with extensive experience and significant expertise in the field of aviation management providing professional training on different aspects of airport services, managing cargo/baggage operations and conducting internal audits.

AREAS OF EXPERTISE

  • Corporate Training
  • Station Safety Plans
  • Internal Audits
  • Customer Service
  • Ground Security Management
  • Aviation Security & Aircraft Safety
  • Airport Policies Development
  • Cargo & Baggage Operations
  • Ticketing
  • Group Crisis Intervention

PROFESSIONAL HIGHLIGHTS

  • Provided training for Airport Services Training Department on different aspects of airport services.
  • Developed and maintained Station Safety Plans, Airport Services Policy.
  • Developed web-based, computer-based and PowerPoint training modules for employees.
  • Coordinated Ground Security procedures.
  • Managed baggage, cargo, US mail operations.
  • Performed the duties of a Complaint Resolution Official.
  • Composed and distributed communication letters and bulletins.
  • Supervised the completion of mandatory training initiatives by employees.
  • Responded to changes in airline regulations.
  • Provided friendly customer services and support to passengers.
  • Conducted station observations, internal audits, and on-site training program.
  • Provided assistance and support to field services.
  • Scheduled and tracked new hiring and recurrent classes.
  • Maintained and tracked testing completed by employees and progress through spreadsheets.
  • Facilitated ExpressJet Corporate Orientation to new employees.
  • Completed IOSA audit for Airport Services Department.
  • Developed training program for internal and external employees.
  • Assisted with the appropriate procedures to obtain a Single Operating Certificate for merging companies.
  • Facilitated Airport Service Agent SHARES new class and PSS (native SHARES classes for Continental Airlines/United Airlines merger).

EMPLOYMENT HISTORY

ExpressJet Airlines, Inc., Houston, TX

Regional Training Manager                                                                                     

ExpressJet Airlines, Inc., Amarillo, TX

Cross Utilized Agent                                                                                                  

EDUCATION

University of Phoenix, Phoenix, AZ

Axia Online   

Degree                                                                                                                                                 

Tabor College, Hillsboro, Kansas

Degree                                                                                                                                                 

CERTIFICATIONS

Critical Incident Stress Management

Advanced Group Crisis Intervention                                                                                          

Critical Incident Stress Management

Group Crisis Intervention                                                                                                             

SKILLS

 

  • Proficiency in Microsoft Office Suite
  • Leadership
  • Teamwork
  • Excellent Communication Skills
  • Flexibility
  • Analytical Thinking
  • Problem Solving
  • Organizational Skills

REFERENCES

Available upon request.

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