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Nakumatt Supermarket is a part of Nakumatt Holdings Limited situated in Kenya. Nakumatt Supermarket that was originally known as Nakuru Mattresses is the supermarket chain. There are different branches in East African Great lake countries of Kenya, Uganda, Tanzania, Rwanda, Burundi and South Sudan. Nakumatt has 50 stores in Eastern Africa. The organization is planning to extend to other African countries in the near future. Nakumatt Holdings Limited is a partnership business owned by Hotnet Limited and the family of Atul Shah. In 2013, the organization printed information that it intends to sell 25% of shares to unidentified investor. The main aim of selling the shares was to use the money to expand outside East Africa. Even after the sale, the family of Atul Shah will remain with the largest share. In 2013, Nakumatt had annual gross revenue (turnover) of US$650 million (Mukinda, 2013). 

On the 21st of September, 2013, Nakumatt Supermarket branch located in Westland, Nairobi suffered a high loss as a result of terrorist attack that occurred on Westgate Mall. Westgate Mall is a five-storey building located on Westland area, Nairobi Kenya. The mall is a retail space for more than 90 houses and stores. Planet media Cinemas and Nakumatt Supermarket dominate the mall. Other prominent businesses on the mall are Barclays Bank, FedEx, Samsung Mobile, Adidas, CFC Stanic bank, Bata Shoes and Converse. Westgate Mall is one of the Kenyans luxury shopping centres with high class Kenyans, expatriates and foreign officials.

Terrorism is the use of violence or threat to violence on civilians to instil fear with an aim of passing an ideology to those in authority. Terrorists also conduct their activity as a method of revenge if those in authority have not met the demand of the terror group. Terrorists attack civilians so that they can instil fear in the society, and the government or the targeted authority will listen to them and meet their demands. There are increased terrorist attacks in East Africa, especially because the countries have worked together to combat the al-Shabaab terrorist group in Somalia. Terrorists are uncomfortable with these actions and want foreign governments to withdraw their forces from Somalia. However, it is not possible for the countries to withdraw before achieving the initial goal. As a result, terrorists are conducting several terror attacks to revenge and tell the governments to quit from Somalia.

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On a tragic day, four terrorists linked with the terror group al-Shabaab entered the mall and invaded Nakuammt supermarket as the first station in the mall. Businesses had started their work day as usual with no suspicion of any attack. The terrorists entered the mall and started shooting everyone on sight. They started with all security officers and then shot everyone they could see. After the attack, 67 people were killed and 175 injured were left. As a result of the terrorist attack, three floors of Westgate collapsed. Nakumatt supermarket was one of the stores that collapsed. Goods worth millions of money were destroyed. The terrorists caused Nakumatt Holdings Limited large loses, which they could not predict.

Kenya security forces tried to deal with the terrorists but it was too late. The terrorists had already entered the building, and it was a tough war. The other problem was that no one knew the exact number of attackers inside the mall. Therefore, the police had to take time to avoid more deals. When the police could not handle the case, Kenya Defence Forces were called upon to assist. Neighbouring countries and international organizations also sent backup. The mall was under siege for about 72 hours. A lot of property worth millions of money was destroyed. By the time the mall was rescued, too much loss had occurred.

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Nakumatt Holdings Limited had to react immediately and do something to retain its customers. After the investigation, which took two weeks in the mall, Nakumatt Holdings Limited started to renovate the building with the help of Westgate Mall management. Three floors had collapsed. The fire that broke during the attack had burn many goods. Therefore, a lot of work was needed to be done in order to reconstruct the building. When reconstruction was finished, Nakumatt transported goods from some of the branches to the renovated building. The company has 50 branches that shared the loss (Bentley, 2013). The branches contributed, and, consequently, Nakumatt Westland was able to rise again. Since the terrorist attack was as a result of the insecurity in the country, Nakumatt Supermarket went to court to sue the government. The management wanted the government to compensate them for the losses incurred. The government agreed to pay for the vehicles that had been destroyed inside and outside the mall.

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