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The process of verbal communication involves the use of spoken words to deliver a message. This can be face to face communication as well as via telephone lines or the Internet resources. Verbal communication is composed of spoken conversations that are highly influenced by the volume, pitch, modulation among other related factors. Thus, in verbal communication, a message is passed through a channel that may consist of air or through any other medium (Covey, 1989). This type of communication requires feedback immediately. Verbal communication can be written, for example, an e-mail. Effectiveness of this type of communication can be achieved due to the use of appropriate grammar, vocabulary, clarity as well as the incorporated style.
Non-verbal communication entails a form of communication that consists of non-verbal stimuli. It takes place from the source through the use of the environment to the receiver. Messages are sent with the help of verbal codes. It can be intentional as well as unintentional. Thus, sometimes, a speaker uses non-verbal communication unconscious. Some of the modes through which non-verbal communication takes place include touch, proximity, gestures, facial expression, eye contact, dress, and smell among others. Non-verbal communication takes two major forms. These include messages that are produced by the body non-verbally and as a result of the environment or setting such as time and space (Schramm, 1954). Therefore, non-verbal communication is common while speaking.
Differences between listening and hearing in communication
Listening is normally a process of comprehending sounds and the meaning. During the process of learning, the brain has to strain in order to work out the meanings associated with each word. Thus, the brain has to understand the words or sentences with the aim to interpret the meaning. Due to the process of listening, we are able to form memories where sounds and words are stored (Grubb & Hemby, 2004). Therefore, in order to understand what an individual is talking about, we must initiate the process of listening carefully. Listening involves receiving any part of the sound and comprehending what it actually means. Attention and concentration are mandatory in listening, something that requires the brain to work.
On the other hand, hearing is inherent to human beings. A human being is born with this trait. People are able to hear sounds. Therefore, hearing entails receiving specific sounds. However, the sounds are not processed while hearing. The thing that is normally important is that we perceive noise (Schramm, 1954). Nevertheless, we cannot reason out what is behind the noise that we hear. Thus, hearing develops a perception that there are some sounds going through the ear. Therefore, hearing is more than a sense.
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