Quality that is needed for the cartridges based on the desires of the Customer.Quality itself says that "Specific product satisfies the wants of specific consumer"Significance of determining customer needs plays very important role in the success of every product.Through the following steps we can find the customers' desired needs and expectations.By following these steps we can meet the customers' needs and wants for the cartridges that they want. Implementing Total Quality Management at PPC.Quality management is defined as "Coordinated activities to direct and control an organization with regards to quality"Total Quality Management (TQM) is a philosophy in which the core focus is meeting the customers' needs and expectation. To Implement Total Quality Management at PPC we must start at the top.Upper level executives must not only embrace the concepts of TQM, but must also be actively involved in promoting the customers' needs first.Following are the steps which will try to implement Quality management in the Perfect ProductAssess the overall health of the company as it currently operates. If conditions such as lack of
management skills and poor employee morale currently exist, you must address those problemsfirst for a better chance of success in implementing Total Quality Management.Study the history of the company in relation to change. If the company has a good track record ofresponding favorably to changes in the marketplace and making necessary modifications tobusiness practices along the way, it is probably a good candidate to implement Total QualityIntroduce the concept of Total Quality Management to senior level executives. ImplementingTotal Quality Management can't be delegated; it must be driven by senior management in orderEnlist the services of Total Quality Management consultants. They can help you to audit thecompany in its current state, suggest areas of improvement and provide training to keyemployees who can then pass along that information to other employees.Empower the employees to identify needed changes, with the knowledge that managementvalues their ideas. Systems of reward for measurable improvements should be considered.
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Employees at all levels of the company must feel that what they do contributes to the customer'sRealize that implementing Total Quality Management is a long process and doesn't happen overnight. But with management commitment, consistent training of employees and an eye on the ultimate goal of retaining satisfied customers, Total Quality Management can be achieved.Conclusion:1. Company can overcome this problem of BAD ODOR by using quality ink in the cartridges which will remove the bad odor from page after printing.2. By in- process inspection during the making of ink cartridges, company can overcome this problem of stripped gears.By overcoming these two problems faced by their customers company can remove 65 % problems of their customers.An explanation of how quality assurance is implementedQuality Assurance is defined"Part of Quality management focused on providing confidence that quality requirements will be fulfilled" Qualityassuranceis a process-driven approach with specific steps to help define and attain goals. This process considers design, development, production, and service. The most popular tool used to determinequalityassuranceis the Shewhart Cycle, developed by Dr. W. Edwards Deming. This cycle forqualityassuranceconsists of four Steps:Plan,Do,Check, andAct. These steps are commonly abbreviated as PDCA. The fourqualityassurancesteps within the PDCA model stand for:PDCA is an effective method for monitoringqualityassurancebecause it analyzes existing conditions and methods used to provide the product or service customers. In addition, if the PDCA cycle is repeated throughout the lifetime of the product or service, it helps improve internal company efficiency.Qualityassurancedemands a degree of detail in order to be fullyimplementedat every step.Planning, for example, could include investigation into thequalityof the raw materials used in manufacturing, the actual assembly, or the inspection processes used.TheCheckingstep could include customer feedback, surveys, or other marketing vehicles to determine if customer needs are being exceeded and why they are or are not.Actingcould mean a total revision in the manufacturing process.