Castle’s Family Restaurant essay

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A business strategy is a significant tool that Castle’s family restaurant intends to provide through quality services to its clients in order to attract them and win their confidence in order to be successful. Castle’s family restaurant would like to enhance its human resource section by incorporating the HRIS (Human Resource Information System) that will enhance its productivity to cater for the loss gained in the course of Morgan’s movements, so as to attain these objectives. This study is aimed at looking and analyzing the operation functions of The Castle Family Restaurant with a viewpoint towards enhancing the everyday operations of all eight restaurants. Suggesting an HRIS system for probable transformation that will increase its functionality, growth and profitability significantly when implemented is another objective of this study.

In modern business, many firms face numerous challenges from management or employee satisfaction, to services offered to the clienteles. Castle’s Family Restaurant uses policies or HR systems that pose several disadvantages to its operations; thus, minimizing its ability to become established and increase its sales in the marketplace (Castle Restaurant, 2012). For strategic human resource management team, it is vital to implement friendly policies to the work environment. This will help to respond to the changing external environment.

Nonetheless, the organization currently faces numerous challenges ranging from management to employee satisfaction, without forgetting the services to clients. Castle’s Family Restaurant embraces HR systems and guiding principles that pose several shortcomings to its operation. The effect of such a system is that it lowers a capability of a firm to become established and maximize its sales. It is also vital for the strategic human resource management team to implement friendly policies. This will help to respond to the changing external environment. This paper provides an analysis of the Castle’s Family Restaurant by figuring out the best HRIS type and HRIS Vendor Choice that is rewarding.

Introduction

In today’s world, many firms face numerous challenges from management or employee satisfaction, to services offered to the clienteles. Castle’s Family Restaurant uses policies or HR systems that pose several disadvantages to its operation; thus, minimizing its ability to become established and increase its sales in the marketplace (Castle Restaurant, 2012). For strategic human resource management team, it is vital to implement friendly policies to the work environment. This will help to respond to the changing external environment. This paper offers an assessment of the Castle’s Family Restaurant and explores on the appropriate HRIS that is cost-effective. The needs of the employees are often met by the leadership of a company or organization. Nonetheless, the organization currently faces numerous challenges ranging from management to employee satisfaction, without forgetting the services to clients. Castle’s Family Restaurant embraces HR systems and guiding principles that pose several shortcomings to its operation.

Company Review

Castle’s Family Restaurant comprises of small chains of eight restaurants situated in Northern California. Approximately 40% of 340 employees in total are full-time workers (Castle Restaurant, 2012). Traditionally, most restaurants’ daily operations are conducted by the managers. The responsibilities of these managers include performing all human-resource management functions and administrative duties. They hire or fire employees, monitor their performance, as well as offer the training services. Under the leadership of Jay Morgan, Castle’s Family Restaurant is operated by one individual (Castle Restaurant, 2012). There is no particular set standard for business operations; most of the things are done in place.

Business Analysis

Castle’s Family Restaurant comprises of small chains of eight restaurants situated in Northern California. It has full-time employees of approximately 40% out of 340 employees in total (Castle Restaurant, 2012). Traditionally, most restaurants’ daily operations are conducted by the managers. The responsibilities of these managers include performing all human-resource management functions and administrative duties. They hire or fire employees, monitor their performance, as well as offer training services. Under the leadership of Jay Morgan, Castle’s Family Restaurant is operated by one individual (Castle Restaurant, 2012). There is no particular set standard for business operations; most of the things are done in place.

In addition, Castle’s Family Restaurant operates as a buffet style restaurant that offers shrimp and steak themed buffet. The strengths of the restaurant include a determined base employee structure. This helps to attain a well-organized interplay of roles throughout the restaurant chain. Conversely, the Castle’s Family Restaurant has the weakness of poor decision-making that affects the office atmosphere. It also has a growth record of 3% in the previous fiscal year for six out of eight restaurants. However, the other two restaurants recorded a growth rate of 1% in the last fiscal year. Most probably, this economic downturn year calls for an updated HRIS that is cost beneficial to the firm to help to increase on sales in the following five years.

HRIS Type/Comparison

To address the above problems, an innovative and appropriate HRIS will benefit Castle’s Family Restaurant. Church, et al. (2004), affirms that it is essential to “eliminate the use of paper employee manuals and upgrading it to an electronic version”. The firm needs a new HRIS that will help to manage the stock inventory and product ordering, “A tracking system to help track and manage the attendance, employee’s conducts, personal employee information, applicants, and analyze former employees is imperative” (Church, et al., 2004). An appropriate HRIS acquisition is a fundamental issue that needs to be addressed as soon as possible. In fact, an organization has to have the best HRIS in order to facilitate the core data management through the use of technological knowhow. Castle’s Family Restaurant must embrace some type of an inventive and appropriate HRIS system. According to Church, et al. (2004), it is imperative to “eradicate the use of paper employee manuals and upgrading it to an electronic version”. This firm requires an emergent HRIS that will help to manage the stock inventory and product ordering. Church says, “a tracking system to help track and manage the attendance, employee’s conducts, personal employee information, applicants, and analyze former employees’ is imperative” (2004).

Now that I have understood Mr. Morgan’s problem, I am recommending that the Castle’s Family Restaurant implement a management system, mainly, Database Management System (DBMS). This system will enable the manager to connect all eight stores at one point. This will also allow Mr. Morgan to “cut down his time on the road and spend saved money on other productive services to the restaurant” (Kumar, 2006). By obtaining employee information through the internet, he will be able to conduct the payroll properly. “The process of making checks will also be timely through the use of MIS system” (Kumar, 2006).

Lastly, to address issues regarding company updates, DBMS will enable the firm to have a virtual database of all the employees’ contact details. At any time Mr. Morgan will need to inform the employees concerning company performance, bonuses or activities on schedule, he will merely compose what is called “a company message”; the software can send all the messages instantaneously to all the employees through a generated private e-mail.

In the end, I would recommend that the firm implements a management system, particularly, a Database Management System (DBMS). This will help to alleviate the present Morgan’s travelling costs. Since Morgan does everything, from human-resource management functions to administrative duties, the DBMS will create numerous database options like, READ, UPDATE, and DELETE database data (Church, et al., 2004). This will help to maintain data integrity through precision, security by ensuring that only the right people have access to the data, and prevent data loss through backup and recovery capabilities.

HRIS Vendor Recommendation

A vendor such as PeopleSoft is one of the HRIS Vendors architects for the Hospitality Industry that helps in producing most of the company’s revenues. PeopleSoft Vendo system creates client-server architecture essential for the firm. Nonetheless, choosing the best HRIS vendor is essential in management of employees in all of the eight stores. The other Vendor choice is the Soft Brands meant for hospitality business, which helps to support the project information management. It also helps in addressing the needs of hotels and resorts that have numerous software products and services. In fact, the Soft Brands vendor is the best one in this case, since it provides the asset management systems (AMS) and vacation administration. These are some of the most essential areas of management within the hospitality industry.

Conclusion

Castle’s Family Restaurant faces numerous challenges, from human-resource management to administrative functions. This paper has provided an assessment of the firm, unearthed some of the problems, and suggested an appropriate HRIS tool. As an HR expert, I believe that the DBMS will help to address all the problems that the firm faces and record growth in future. Castle’s Family Restaurant faces several issues, from human-resource management to administrative functions. The above deliberation gives an assessment of the firm’s problems and suggests suitable HRIS type, principally, Database Management System (DBMS). It goes ahead to suggest a Vendor tool that is appropriate for the hospitality industry, Soft Brands. As an HR expert, I suppose that Soft Brands will help to tackle all of the tribulations and guarantee that the business records grow.

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