order paper  
more phones
Academic writing services  
Custom written essay Book report Research paper Dissertation Resume and CV Editing and proofreading  
main menu
By ordering custom paper you get
  • 24/7 Support
  • Over 100 professional US Writers
  • 300 words per page
  • Flexible discount system
  • FREE revision (within 2 days)
  • Anti-Plagiarism Software Check
we accept
sample essays
Accounting Essays
Admission Essays
Analysis Essays
Art Essays
Biography Essays
Biology Essays
Book Review Essays
Business Essays
Case Studies Essays
Cause and Effect Essays
Character Analysis Essays
Communication Essays
Communication and Media Essays
Compute Technologies Essays
Consideration Essays
Controversial Essays
Description Essays
Economics Essays
Education Essays
Evaluation Essays
Explanation Essays
History Essays
Job Essays
Law Essays
Management Essays
Medicine Essays
Music Essays
Personal Essays
Personal Experience Essays
Persuasive Essays
Persuasive Speech Essays
Philosophy Essays
Political science Essays
Politics Essays
Proposal Essays
Psychology Essays
Reflective Essays
Religion Essays
Research Essays
Response Essays
School Essays
Science Essays
Sociology Essays
Technology Essays
World Literature Essays
Tri-Cities Community Bank essay
← Country Differences in Accounting StandardsManagement Accounting →

Tri-Cities Community Bank . Custom Tri-Cities Community Bank Essay Writing Service || Tri-Cities Community Bank Essay samples, help

Balanced scorecard is a system of management and strategic planning extensively used in government, nonprofit organizations, industries and businesses all over the world so as to ally economic activities to the organization’s strategy and vision. In addition, the system improves the external and internal communications as well as monitoring the performance of the organization with respect to the organization’s strategic goals.

Tri-Cities Community Bank (TCCB), based in the Midwest United States, has been extremely successful over the recent years but it continues to explore ways to improve its performance further. Chris Billings, the new president of TCCB’s southern division (SD) believes that the Balanced Scorecard (BSC) could be used to boost TCCB’s financial performance. The BSC helps an organizational align activities to its vision and strategy, enhance external and internal communications, and evaluate organizational performance in comparison to achievement of strategic goals. One of BSC’s major benefits relate to causal relationship mapping from nonfinancial performance measures to key financial measures monitored by TCCB. Nonfinancial measures of TCCB are classified into Learning and Growth Perspective, Internal Business Process Perspective, and Customer Focus Perspective.

Categorization of Measures into Balanced Scorecard Perspectives


Learning & Growth


Internal Business






* Employee   Training Hours


* Employee Satisfaction


* Employee Turnover



* Sales Calls to Potential Customers


* Referrals


* New products Introduced


* Cross-sells

* Customer Satisfaction


* Customer Retention


* Thank-You Calls/ Cards to New and Existing Customers.


* Number of Products per Customer


* New Accounts


* Number of New Customers

* Outstanding Loan Balances


* Noninterest-Income


* Deposit Balances


* New Loans Created






My categorization of Employee Training Hours, Employee Satisfaction, and Employee Turnover measures into the Learning & Growth Perspective is based on how TCCB should continue to create and improve value. To achieve the high standards set in the other three perspectives, TCCB should invest in people and infrastructure. TCCB should identify the areas where resources are required and develop a plan that empowers its employees to fulfill the objectives of other perspectives. My categorization of measures into the Internal Business Perspective is based on considering the areas that TCCB must excel. TCCB must identify processes that should be created or improved so that financial and customer perspectives can be realized. This is the reason why I placed Sales Calls to Potential Customers, Referrals, New products Introduced, and Cross-sells measures into this perspective.

The concerns of customers generally fall into cost, performance, service, time, and quality categories (Kaplan & Norton, 2008). My categorization of measures into the Customer Perspective is based on how customers view TCCB. TCCB should identify its key market segments and customers. TCCB must determine how they can add value for customers and tailor their products and services that cater to the specific needs of the customers. This is the reason why I categorized Customer Satisfaction, Customer Retention, Thank-You Calls/ Cards to New and Existing Customers, Products per Customer, New Accounts, and Number of New Customers measures into this perspective. My categorization of Ooutstanding Loan Balances, Noninterest-Income, Deposit Balances, and New Loans Created measures into the Financial Perspective is based on how TCCB appears to Stakeholders. TCCB’s financial objectives must act as the focus of every activity. Every measure that TCCB selects for its BSC should be an integral segment of a causal chain that produces an improved performance on financial objectives.

Cause and effect chains in the BSC will happen as following: An improvement in learning will cause the internal processes to improve. An improvement in the internal processes will cause the customer value to improve. An improvement in the customer value will cause the financial performance to improve. The effectiveness of an organization’s strategy is best measured through its financial performance, so if the financial performance of TCCB increases significantly, then its strategy would be deemed successful. Therefore, if TCCB’s strategy is good, the nonfinancial perspective measures will act as primary indicators of value addition that will be unmistakably demonstrated by improvement in the financial measures.

If employees of TCCB are trained in customer service, knowledge on local bank, effectiveness in sales, and profitability of products, they will be well placed to provide high-quality service to the customers. At TCCB, the effectiveness of employee training programs is measured through in-house tests on a range of training topics. An increase in employee skills and knowledge will result in cross-sell proposals and high-quality referrals, heading towards greater customer satisfaction and higher customer retention. Current customer base maintenance lays the foundation for an increase in loan and deposit balances, while an increase in the successful referral count and cross-sells causes noninterest income to increase.

Managers of the five SD branches brought their own individual styles to the BSC implementation process, creating differences in the BSC implementation quality and producing variation in performance between branches A-E. I think Branch A did a good job in making all its employees understand why the BSC was being implemented. Both Branch A and Branch B let their employees know how the BSC will be implemented, and they made sure that the workload was evenly distributed and the BSC measures were challenging but yet realistic. Branch A and Branch B both offered cash incentives to employees who went above and beyond their scorecard expectations. Branch C promoted teamwork and made all its employees individually and collectively realize their role in the bigger picture. Branch C focused on employees by taking their feedback and offering encouragement through quarterly parties and earned time-offs. Branch C however set some unrealistic scorecard measures for its employees. Just like Branches A and B, Branch C set realistic scorecard measures, distributed expectations evenly, and offered cash incentives as an encouragement to well-performing employees. Branch D promoted growth and helped its employees focus their ideas. Both Branch D and Branch E allowed their employees to compare their performance with the others. Branch E however failed to set challenging goals, involve employees in scorecard development, provide clarity on targets, and offer incentives to employees based on performance.

I think the pilot study on the overall is a success considering the fact that all SD braches A-E, when compared to last year showed significant improvement in all the key financial indicators (except Branch E’s noninterest income), namely: loan balance, deposit balance, and noninterest income. I would recommend ND managers to integrate the four balanced scorecard perspectives. I would suggest that they inform all their employees about why the BSC was being implemented and how it will be implemented.  I would ask them to set challenging yet achievable goals, involve employees in the development of the BSC, provide clarity on organizational goals and overall picture, take employee feedback on a regular basis, promote teamwork and growth, distribute workload evenly, tie performance to employee growth assessment, allow employees to compare their performance with others, and offer incentives to employees based on performance. The BSC thus translates TCCB’s strategy into Learning and Growth, Internal Business, Customer, and Financial perspectives and strikes the right balance not only between internal, external, objective, and subject measures but also between performance outcomes and future result drivers.

Tri-Cities Community Bank . Custom Tri-Cities Community Bank Essay Writing Service || Tri-Cities Community Bank Essay samples, help

Order Now
Order nowhesitating

Related essays

  1. Management Accounting
  2. Benefits and Limitations of Financial Account
  3. Country Differences in Accounting Standards
  4. Assisting Irish Companies

order now

Order now
why choose us
96% of satisfied returning customers
24/7 customer support
A wide range of services
Up-to-date sources
100% privacy guaranteed
MA/PhD writers
Custom written papers only
Free plagiarism report
Free revision (within 2 days)
Free extras by your request
Direct communication with a writer
Are your writers qualified for the custom writing?
How quick can my order be accomplished?
Is it legal to buy custom essays, term papers or book reports from your company?
Are essays offered by your company truly custom-written?
Is it safe to buy from SupremeEssays.com?
How secure is the payment system of your company?
Can I submit custom essays or term papers done by your company as my own?
How can I contact your company if I've got problems with my ordered paper?

Finally, I've found the real custom writing service . My grades are saying "Thank you, it's been a pleasure to work with you."

Jamal, South Africa

I can't believe you finished my essay under such a short deadline! You saved me from a disaster once again. You guys deliver exactly what you promise. I'll be back. That's for sure!

William H , Kansas, US

contact us
Toll free for US & Canada only. International callers are charged for outgoing calls.

Our phone numbers:
Toll free 1(877)801-5587
Call now 1(702)418-3797
SupremeEssays.com provides custom term paper writing/rewriting services inclusive of research material for assistance purposes only. The term papers should be used with proper reference and are not meant to replace actual assignments.

Get 15% off your first custom essay order

Order now

from $12.99/PAGE